MP4 video not playing (HTML5 player)

This thread may refer to an older version of JW Player! Check our articles for the most up-to-date information.
This Q&A thread was imported from our previous system and could apply to an older product.
  • working with the jw player with html5, I have the demo video from JW which it plays but when I try to upload my on mp4 I get a message cannot play

    Here is my code:

    jwplayer("mediaplayer").setup({
    flashplayer: "jwplayer/player.swf",
    file: "jwplayer/video.mp4",
    image: "jwplayer/preview.jpg"
    width:645,
    height:364,
    });

    also I need to know is the player dependant on the swf as a flash video player , I am trying to use the html5 version, any help would be appreciated thx

  • Provide a link.

     
    Up Down 0 rated
  • same issue here, not for all mp4s tho

    Up Down 0 rated
  • @nickDPI – A link would be nice.

     
    Up Down 0 rated
  • Hi,

    I have the same problem. video.mp4 from ZIP package works fine, but my mp4 does not... Music playing, but player window is all black.

    http://se-center.info/content.php?295-W810i-Demo-Tour

    The file is here: http://se-center.info/demos/k550i.mp4

    Up Down 0 rated
  • How did you encode you mp4?

     
    Up Down 0 rated
  • Seem to have similar problem, video seems to buffer but does not start to play. Same issue using player wizard: http://www.longtailvideo.com/support/jw-player-setup-wizard

    http://medtube.pl/ortopedia-i-traumatologia-narzadu-ruchu/filmy-medyczne/8782-radikulopatia-szyjna

    File:
    http://storage.medtube.net/uploads/high-impact/e1aae6b34904ef9dbf198c8cd0f01dbb.mp4

    I tried to reencode this file with no result.

    Up Down 0 rated
  • How was the file encoded?

     
    Up Down 0 rated
  • File was encoded using encoding.com standard MP4 format, details follow:
    bc.. $config['format'] = array(
    'output' => 'mp4', // format wyj?ciowy
    'framerate' => '30', // fps
    'size' => '480x320',
    'bitrate' => '512k',
    'audio_bitrate' => '112k',
    'audio_sample_rate' => '44100',
    'audio_channels_number' => 2,
    'two_pass' => 'no',
    'cbr' => 'yes',
    'deinterlacing' => 'yes',
    );

    Up Down 0 rated
  • If you use this test video, does it work?

    http://www.longtailvideo.com/jw/upload/bunny.mp4

     
    Up Down 0 rated
  • Yes, your test video works correctly. Most MP4 files work correctly, just few of them has some problems - they seem to buffer, but playing never starts - player show indicator even if buffer bar is fully loaded.

    QuickTime, VLC and other players does not report any errors / warnings.

    Up Down 0 rated
  • Those are desktop players, so not reliable in testing for the web. Your few files seem to have issues though. I suggest re-encoding them.

     
    Up Down 0 rated
  • Same problem here. MP4 are custom encoded, run without any problem in vlc, quicktime, etc. Fail in jwPlayer.

    Up Down 0 rated
  • Link please.

     
    Up Down 0 rated
  • Dear Friends, I have encode my videos with HandBreak, but some of them are not working in several browsers, Coul you help to know the standar for mp4 that work in all de browsers?? thanks for you help

    Up Down 0 rated
  • Do you have a link?

     
    Up Down 0 rated
  • Hi friends,

    I'm also face the same problem, I'm convert all file formats to mp4 by using ffmpeg.exe in C# (.net).

    Conversion Code:
    -----------------
    -i test.wmv -ab 128kb -vcodec mpeg4 -b 1200kb -mbd 2 -flags +4mv+trell -aic 2 -cmp 2 -subcmp 2 -s 320x180 -title Convertmp4 testoutput.mp4
    --------------------------------
    (
    * IE, Chrome:-> Sounds coming, Video background Black.
    * Others :-> Shows Buffring.

    In desktop its works fine.
    )

    I'm also try 3rd party converts to convert video and test it not working.

    Any suggestions?

    -Thanks

    Up Down 0 rated
  • Link?

     
    Up Down 0 rated
  • Hi i'm done in local Server only. I attached the method of conversation.
    Here please look into this and help me!!

    -i test.wmv -ab 128kb -vcodec mpeg4 -b 1200kb -mbd 2 -flags +4mv+trell -aic 2 -cmp 2 -subcmp 2 -s 320x180 -title Convertmp4 testoutput.mp4
    --------------------------------
    (
    * IE, Chrome:-> Sounds coming, Video background Black.
    * Others :-> Shows Buffring.

    In desktop its works fine.
    )

    Up Down 0 rated
  • Sorry, I need to see a link to debug.

     
    Up Down 0 rated
  • Hello,

    We are facing the same problem, mp3 works fine, but no luck with mp4.
    Please check this link:
    http://www.topcatrecords.com/videos/muddy-waters-in-concert-1971.html
    Click on play button for any video link inside the product.

    Please advise.

    Many Thanks in advance.
    Nir Banerjee
    For Apex Division

    Up Down 0 rated
  • You are using <embed>. You need to use jwplayer.js for HTML5 support.

    http://www.longtailvideo.com/support/blog/15827/using-the-jw-embedder-to-embed-your-player

     
    Up Down 0 rated
  • Hey there,

    Having a similar issue to those above. The MP4 I've uploaded works fine for the flash version, however when viewed via iPhone, the HTML5 player is blocked by the following message:

    The video could not be loaded because the server or network failed or because the format is not supported:
    http://tovuti.quantumwebdev.co.uk/userfilesmodules/media_suite/1/Venture-Animation.mp4

    Would anyone be able to offer me a reason / possible solution for this?

    Thanks in advance.

    Link:
    http://tovuti.quantumwebdev.co.uk/media_suite/get_media/4

    Up Down 0 rated
  • It might have to do with how your mp4 file was encoded. I would recommend trying a regular <video> tag without using the JW Player at all to see what happens.

     
    Up Down 0 rated
  • I get the same problem, IE 9 don't play my Mp4 file and JW can't too

    I think Ethan is right, MP4 is just a container, you have to encode your video with the encoder H264 instead of MPEG4

    you might use -vcodec libx264 in your FFMPEG cmd

    I will try this and tell you if this solve my problem

    Up Down 0 rated
  • Please let us know if it solves it, thanks.

     
    Up Down 0 rated
  • If your FFMPEG don't accept libx264 you can try this
    - remove your ffmpeg
    http://www.zoharbabin.com/build-and-install-ffmpeg-and-x264-on-debian-squeeze-the-dumb-guide

    and then
    x264 -o "output.mp4" "input"

    It work for me

    Up Down 0 rated
  • Thanks!

     
    Up Down 0 rated
  • It solves yes

    to know if you get the same problem as me, use MediaInfo and scan your MP4, if you see video flow MPEG-4 Visual you get the same problem,

    then use x264 or -vcodec libx264 to encode to the right format

    you have to get video flow: AVC


    Hope this help

    Up Down 0 rated
  • Thanks for sharing.

     
    Up Down 0 rated
  • I am having trouble with HTML5 playback as well. Following link has an MP4 encoded first via encoding.com and then I used Handbrake and iPhone 4 preset to finish up.

    Plays fine on WP JW Flash player but not on HTML5 so cannot test iPhone playback.

    http://satscan.smartdrive.co.uk/collections/

    Any ideas?

    Up Down 0 rated
  • I did manage to get an mp4 to work in both HTML5 and Flash JW but it will not playback on the iPhone/iPad, just says the video could not be loaded etc etc

    http://satscan.smartdrive.co.uk/art-scan/

    Up Down 0 rated
  • Glad you got that part working.

    Regarding your issues, if you use this file, does it work? – http://www.longtailvideo.com/jw/upload/bunny.mp4

     
    Up Down 0 rated
  • Yep, not a problem annoyingly! Tried encoding many many ways but always seems to be either flash not working, then HTML5 or iPhone no blend even using Handbrake and encoding.com presets.

    Up Down 0 rated
  • Got a thought that this maybe header/mime based from the server itself. Not sure how it would play on all browsers and andriod, but could it be sending application/octet-stream (or some other default type) which is fine for those and not video/mp4 which apple products need?

    Up Down 0 rated
  • Hmmm. Yes. You should make it video/mp4. That should fix it. Can you try that?

     
    Up Down 0 rated
  • I've encoded some video to h.264 that will play on iPhones, mobiles and tablets but buffers for an absolute age (perhaps loading all of the video content before playing) on PCs using Firefox, Chrome, IE or Opera.

    Here is the link:

    http://www.mentalhealthtv.co.uk


    Up Down 0 rated
  • add

    /Addiction/Alcohol-Detoxification-A-Case-Study

    to the link above to see the specific problem. The forum wouldn't let me post it all together

    Thank you

    Up Down 0 rated
  • If the player needs to buffer the whole video before starting playback, this generally happens when the part of the file that contains seek information is at the end of the file.

    Running this tool on the video file should fix this: http://renaun.com/blog/2010/06/qtindexswapper-2/

     
    Up Down 0 rated
  • I am trying to implement video on the following URL:
    http://midniteforest.com/hearst-baby-heads/

    Yes, a little creepy, I know :)

    The issue is that while it plays on a PC (tried both html 5 and flash) just fine, it does not do so on Android 2.3 (Samsung phone) on either Opera or the built in browser. In Opera, it shows the static image but when trying to play it says "video cannot be played because server or network failed, or because formatting is not supported. In the standard browser, there is no static image displayed only a black box, and when I click it it loads a blank black page with "loading video" but never any progress.

    I used handbrake to format the video as mp4 with .264 and AAC.

    Up Down 0 rated
  • Try this video to test – http://www.longtailvideo.com/jw/upload/bunny.mp4, you can link to it on our server.

    If it works, then great, now try to download it and put in on your server. Does it still work?

     
    Up Down 0 rated
  • i tested this: http://www.longtailvideo.com/jw/upload/bunny.mp4

    didn't play at my end...

    same problem with mine...

    Thanks.

    Up Down 0 rated
  • We use this same fie on this demo – http://www.longtailvideo.com/jw-player/download/

    And it works fine?

     
    Up Down 0 rated
  • I tried your test video on a page (rather than a post, as I had done with my test http://www.midnoteforest.com/hearst-baby-heads/). The test page is: www.midniteforest.com/test-page, and it seemed to work correctly.

    Two possibilities I can think of, let me know what your thoughts:

    1. Maybe my mp4 is not compliant with JW specs. Do you have any specifications available on the Handbrake settings I should be applying? I used mp4 / h.264 / AAC.

    2. Maybe the theme I am using is causing a problem for use of video within posts - I'll muck around with it some more to see if there is a difference on the video location being a post (problematic example) versus a page (bunny test).

    I appreciate the help, thank you.

    Up Down 0 rated
  • I put both videos on the test page to make it apples-to-apples. My video doesn't load which makes me think that my video is not quite compliant. Any guidance appreciated with Handbrake specs.

    Also, what is the influence of specifying the html5 file locations versus leaving it as "none"

    Up Down 0 rated
  • In terms of encoding:

    When encoding, please make sure you are using H.264 Baseline Profile Level 3.0 or lower with no more than three reference frames, AAC Low Complexity Profile, and an MP4 container if you want to support older iProducts. The “Normal” profile in Handbrake doesn’t use Baseline Profile H.264 so the older devices can’t decode it. Use the iPod or iPhone presets in Handbrake and they will work fine in Flash as well! Make sure to also check off Web Optimized, and iPod 5G Support! Also, please note, older iOS devices (3Gs for example), have a resolution limit of 640×480!

     
    Up Down 0 rated
  • Hi, i have a problem with wordpress
    the player work correctly with safari/firefox but don't work with chrome
    it's a test
    http://www.videonotizie.tv/videos/eererer/
    it's work correctly with safari/firefox but not with chrome
    it don't switch from html5 to flash.

    Could u help me?

    Thanks

    Riccardo

    Up Down 0 rated
  • You are using a FLV here, which don’t work in HTML5 mode. I would recommend defaulting your WP plugin settings to Flash.

     
    Up Down 0 rated
  • Thanks Ethan, that worked perfectly well with your recommended encoding specs for Handbrake. Problem solved!

    For Riccardo's question - does Flash work with Chrome? He may be trying to stream a format what won't work... or did I just confuse the issue? :)

    Up Down 0 rated
  • Np! Yes, Flash works with Chrome.

     
    Up Down 0 rated
  • Have a simular issue here....

    i have an MP4 file that plays file with JW Player free on Firefox, however will not play on IE9 (Error loading media: file could not be played !), well the media works in firefox, so why not IE9???

    Up Down 0 rated
  • UPDATE

    The MP4 file is using codec H.264.

    www.ashleygriffin.ca/data-cars/data-car05/movietest.html

    Up Down 0 rated
  • Your server is setting this MIME-TYPE for your video file:

    text/plain

    It should be:

    video/mp4

     
    Up Down 0 rated
  • Dear all, i've found the problem

    there is a setting about primary mode player

    Select Primary Mode: Flash HTML5 Select which mode the player will default to (Flash or HTML5).

    On my installation it was set on HTML5

    thanks

    Riccardo

    Up Down 0 rated
  • Np

     
    Up Down 0 rated
  • my mp4 video is not working most of working but some not
    can you told me
    what is problem

    http://webtravelling.net/palyer/

    Up Down 0 rated
  • This works for me, but this does not seem to be the JW Player.

     
    Up Down 0 rated
  • hi ! My player not support a .mov file, please suggest me a solution ASAP.
    my code is............

    jwplayer('my-video').setup({
    file: 'BigBoiAlbulmClip.mov',
    width: '100%',
    height: '450',
    autostart:true,
    title: "<?php the_title(); ?>",
    skin: "jwplayer/skins/bekle.xml",
    flashplayer: 'jwplayer/jwplayer.flash.swf',
    logo: {show:false}

    });

    Up Down 0 rated
  • I replied to your email about this.

     
    Up Down 0 rated
  • thaks ...........................:)

    Up Down 0 rated
  • Np

     
    Up Down 0 rated
  • Ethan!
    My task is to upload videos of GoToWebinar sessions. The files have a codec applied for the purpose of compressing the files for download. This codec must be removed, and the file recoded before it is recognized as a .wmv by editing software. I use a batch file to remove the codec, and MS Expression 3 to recode. Then I edit using NeroVision to convert to .mp4, and use JW5 to stream them.
    After much trial&error (you helped me), I got this to work for 2 videos back in September. Now I have a third, which I believe I have handled exactly the same, and it refuses to play. Since the other 2 do, I must assume the problem is in the coding of the video. Nero only offers MPEG4, 3GPP, and PSP. I have tried changing size and bitrate, to no avail.
    Here is the page: http://caves.org/webinars/webinars-test.shtml
    Can you see what I'm missing? Thanks!

    Up Down 0 rated
  • Is see the video just fine here, did you get it working?

     
    Up Down 0 rated
  • I'm having the same problem. Trying to use JWPlayer Pro 5.10 on a WordPress site, with the 1.71 WordPress plugin. Works fine in embed/Flash mode, but when I try to use the WP shortcodes with HTML5, I get the "server or network failed or format is not supported" error. Here's the link to the page I'm working on:
    http://prolefeedstudios.com/wp/?p=80

    Here's what I've tried:
    - Re-encoded the 480x270 mp4 file with Handbrake, using the "iPhone & iPod Touch" presets, with "Web optimized" and "iPod 5G support" buttons checked.

    - Added a MIME type on my server for "video/mp4" and associated the "mp4" and "m4v" extensions to it. (Note there is an existing system "audio/mp4" setting associated with the "mp4" extension. I cannot edit this system MIME type.)

    - Re-encoded the mp4 file to a m4v container, thinking maybe the system audio MIME was interfering with the mp4 extension.

    - Tried opening the mp4 file (http://www.prolefeedstudios.com/video/HD/Car-Free-Klezmer_480x270.mp4) directly in Firefox 17.01 for Windows. The QuickTime plug-in plays it perfectly.

    Any other suggestions? Thanks very much in advance.

    Up Down 0 rated
  • One thing to note is that if you are using Firefox and trying to force the player in HTML5 mode, it won’t work. Firefox does not support MP4 files in HTML5 <video> natively. I would recommend using Flash and then HTML5 as the fallback.

     
    Up Down 0 rated
  • I'm very new to WP. Following the (3) steps the JW Player Setup Wizard, I can see my video and watch it play.

    However, after I copy and paste the html code below on my WP site and update my page, the video does not appear.

    Here's the html embed code I copied and pasted ...

    <div id='player_9090'></div>
    <script type='text/javascript'>
    jwplayer('player_9090').setup({
    file: "http://homebizsystems.net/wp-content/uploads/2012/12/Stumbleupon-Thousands-Of-Visitors.mp4",
    width: "640",
    height: "360",
    image: "http://homebizsystems.net/wp-content/uploads/2012/12/Google-Traffic-Tips-Tactics-and-Strategies-CD-Front.jpg",
    });
    </script>


    Again, I'm very new to this. Any and all help would be deeply appreciated.

    Thanks!

    Up Down 0 rated
  • Hi Ethan,

    I have a similar problem as described by many here.
    It is about this:
    http://movies.flapstar.com/MP4/1/100_8ec88a254a6de54796ea5b2db158d649/index.php

    Works in chrome, in firefox, on my iphone but not in IE (internet explorer).
    When i paste the link of the MP4 directly in IE it does work.
    http://flapstar.com/work/files/100_8ec88a254a6de54796ea5b2db158d649/movie.mp4

    I created this MP4 with ffmpeg with -acodec libvo_aacenc and -vcodec libx264 .

    I am trying to solve this for days now. I hope you know the solution.


    Regards, Bob.


    Here is some additional information about this mp4.
    ffmpeg version 1.0.1 Copyright (c) 2000-2012 the FFmpeg developers
    built on Dec 28 2012 03:16:31 with gcc 3.4.6 (GCC) 20060404 (Red Hat 3.4.6-10)
    configuration: --enable-version3 --enable-gpl --enable-libmp3lame --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libvo-aacenc
    libavutil 51. 73.101 / 51. 73.101
    libavcodec 54. 59.100 / 54. 59.100
    libavformat 54. 29.104 / 54. 29.104
    libavdevice 54. 2.101 / 54. 2.101
    libavfilter 3. 17.100 / 3. 17.100
    libswscale 2. 1.101 / 2. 1.101
    libswresample 0. 15.100 / 0. 15.100
    libpostproc 52. 0.100 / 52. 0.100
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'movie.mp4':
    Metadata:
    major_brand : isom
    minor_version : 512
    compatible_brands: isomiso2avc1mp41
    encoder : Lavf54.29.104
    Duration: 00:00:09.20, start: 0.000000, bitrate: 597 kb/s
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 960x540 [SAR 1:1 DAR 16:9], 475 kb/s, 25 fps, 25 tbr, 25 tbn, 50 tbc
    Metadata:
    handler_name : VideoHandler
    Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 44100 Hz, mono, s16, 128 kb/s
    Metadata:
    handler_name : SoundHandler
    At least one output file must be specified



    Regards,
    Bobje.

    Up Down 0 rated
  • p.s. the bunny does work so it has to be the mp4 file.

    Up Down 0 rated
  • about the link:
    http://flapstar.com/work/files/100_8ec88a254a6de54796ea5b2db158d649/index.php

    is the same thing. sorry about that.

    Up Down 0 rated
  • >I see the video just fine here, did you get it working?

    The page/player code has not changed. The GTW folks resampled the file for me, and it works now, but there is a 32-second delay before it starts. Heck, it may have worked before, and I just wasn't patient enough. But downloading the file to WMP is faster!

    A couple of other folks have said the file plays, and promptly, for them, so I'm at a loss for why mine is slow to load (in all browsers). Does it play promptly for you? (Great Basin is the file.) I'm running it on an i7, 2.8 GB CPU with 8 GB RAM and no competition, so it's not a horsepower problem.

    So I'm still head-scratching, and still not able to create a file that will play.

    Up Down 0 rated
  • @Bill – Do you have a link?

    @Bobje – This link is forbidden – http://movies.flapstar.com/MP4/1/100_8ec88a254a6de54796ea5b2db158d649/index.php, and this link – http://flapstar.com/work/files/100_8ec88a254a6de54796ea5b2db158d649/index.php, isn’t eve using the JW Player at all! Please advise.

    @Alex – If the entire video has to be downloaded first, that can be fixed with this tool – http://renaun.com/blog/2010/06/qtindexswapper-2/

     
    Up Down 0 rated
  • @Ethan - The GTIndexSwapper is a really handy tool; thanks!
    However, I solved my coding problems the way I should have in the first place -- by borrowing Adobe Premier Pro to save the conversion as H.264. Bingo, everything works great! Proving once again that you get what you pay for...

    Thanks, though, for your patience and help; this is a GREAT FORUM!

    Up Down 0 rated
  • Hi Ethan

    I put one with JWplayer here:

    Please view the source to understand i want it to play in facebook and on my website.
    In IE the player in the url doesn't work, in firefox it doesn't.
    Nothing works in facebook after pasting link.

    Up Down 0 rated
  • flapstar.com/work/files/100_8ec88a254a6de54796ea5b2db158d649/indexe.php

    Up Down 0 rated
  • @Alex – Glad you got it working, np!

    @Bobje – You need to use V5 for Facebook embddding.

     
    Up Down 0 rated
  • Hi,

    I made a test page with your bunny.mp4 video file. It works in Chrome, but not working in IE9 and Mozilla18. The test page is http://dubturbo1.counselstime.com/
    Can you help me please?

    Up Down 0 rated
  • This link works fine in all of those browsers for me.

     
    Up Down 0 rated
  • Got a "Buffering, but not playing" problem with some mp4 files, too.

    http://lp.wildwestscifi.net/index.php?pid=1&lp=3&vid=35
    This works just fine.

    http://lp.wildwestscifi.net/index.php?pid=1&lp=3&vid=54
    This doesn't.

    http://lp.wildwestscifi.net/index.php?pid=1&lp=3&vid=55
    This doesn't work, either.

    Both are encoded with libx264, two audio streams (AAC).

    Codec Information for the first link:
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'ep_08_berzerk.mp4':
    Metadata:
    major_brand : isom
    minor_version : 512
    compatible_brands: isomiso2avc1mp41
    encoder : Lavf54.32.100
    Duration: 00:35:03.18, start: 0.021333, bitrate: 2334 kb/s
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x576 [SAR 1:1 DAR 5:4], 1995 kb/s, 30 fps, 30 tbr, 15360 tbn, 60 tbc
    Metadata:
    handler_name : VideoHandler
    Stream #0:1(eng): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 165 kb/s
    Metadata:
    handler_name : SoundHandler
    Stream #0:2(ger): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 165 kb/s
    Metadata:
    handler_name : SoundHandler

    Codec Information for the second link:
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'ep_09_down_boy.mp4':
    Metadata:
    major_brand : isom
    minor_version : 512
    compatible_brands: isomiso2avc1mp41
    encoder : Lavf54.29.104
    Duration: 00:30:51.58, start: 0.000000, bitrate: 2379 kb/s
    Chapter #0.0: start 0.054667, end 1851.584000
    Metadata:
    title :
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x576 [SAR 1:1 DAR 5:4], 1998 kb/s, 30 fps, 29.92 tbr, 1200k tbn, 60 tbc
    Metadata:
    handler_name : VideoHandler
    Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 195 kb/s
    Metadata:
    handler_name : SoundHandler
    Stream #0:2(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 175 kb/s
    Metadata:
    handler_name : SoundHandler

    Tested in Opera, Firefox 18 (Linux and Windows) as well as IE on Windows.
    Tried switching the metadata with qt-faststart (CLI tool like QTIndexSwaper: https://github.com/danielgtaylor/qtfaststart ). No dice.

    Only difference is I muxed the first video with MeGui and the second and third with ffmpeg.

    I'm stumped. Any help would be welcome.

    Up Down 0 rated
  • I would try to run this tool on your 2nd and 3rd files to see if it helps – http://renaun.com/blog/2010/06/qtindexswapper-2/

     
    Up Down 0 rated
  • I tried. AtomicParsley tells me that the moov atoms are in the right place, too. Still no luck.

    I finally remuxed the original files with MeGui, and it started working.

    Up Down 0 rated
  • Glad you got it working.

     
    Up Down 0 rated
  • Hi, I use your HTML5 player with my mp4. In Android, iPhone, iPad, IE9 and Chrome (last version) it worked. But!

    2 days ago Chrome shows error: "Error loading media file could not be played", and all files does`n works in it. Why???

    By the way, your site does not work well with the Bunny video in Chrome, wrote tighter error...

    Up Down 0 rated
  • For example here is the video - http://itelepat.ru/index.php?newsid=3801

    Up Down 0 rated
  • Our site, as well as yours, works fine in Chrome.

     
    Up Down 0 rated
  • Thanks! I think it is necessary to reinstall Chrome...

    Up Down 0 rated
  • Np

     
    Up Down 0 rated
  • HiEthan this is my URL,

    http://thunderfitness.net/

    Here all browsers working fine, except Firefox. In firefox the main problem is Once completely buffer the whole video, then only it is playing.

    My video URL is - http://thunderfitness.net/images/free_training.mp4

    I tried your demo video. Its working fine and perfectly..

    Kindly give me a solution ASAP.. Thanks for support..

    Up Down 0 rated
  • I found the issue.. My mp4 Video have some problem. Now solved..

    Up Down 0 rated
  • Great :) Glad you got it !

     
    Up Down 0 rated
  • There's a serius bug on Hardware Acceleartion Decode on Chrome, that now is enabled by default.

    It fails do decode H264 files. It throws MediaError 3: DECODE.
    When Hardware Acceleration is disabled, it works flawlessly.

    My suggestion to your product is to try and play the video again using Flash if video fails with that error on HTML5 video element, instead of showing an error message to users.


    Up Down 0 rated
  • Thanks, so it looks like a Chrome bug.

     
    Up Down 0 rated
  • Hi,

    read through all your advice but cant find my error.
    Id appreciate if youd take a look Ethan:

    - Wordpress Installation
    - JW Player: Installed (JW Player 5.9.2118 (Licensed version))
    JW Embedder: Installed
    - Sample URL: http://www.elink-distribution.com/lifesize-icon-launch-commercial
    I used this code to embed:

    [jwplayer config=autostart file=http://www.elink-distribution.com/wp-content/uploads/1.mp4]

    [jwplayer config=standard file=http://www.elink-distribution.com/wp-content/uploads/2.mp4]

    [jwplayer config=standard file=http://www.elink-distribution.com/wp-content/uploads/3.mp4]

    Thanks,

    Curt

    Up Down 0 rated
  • You are using something called smart quotes.

    Change:

    [jwplayer config=standard file=http://www.elink-distribution.com/wp-content/uploads/3.mp4]

    To:

    [jwplayer config=“standard” file=“http://www.elink-distribution.com/wp-content/uploads/3.mp4”]

    For example, should be fixed now.

     
    Up Down 0 rated
  • Good day, sir - My website is http://vernonchurch.org/index.php?option=com_content&view=article&id=67:wednesday-january-23-2013&catid=30&Itemid=176.

    I'm trying to encode videos for desktop and mobile browsers. This video works on my Android tablet, but not desktop Chrome. I encoded it using a mobile standard profile on AVS. What do I need to do better?

    Up Down 0 rated
  • I don’t see any video here, but not audio. How did you encode this file? What program?

     
    Up Down 0 rated
  • Ethan, I used AVS Video Converter. I am trying Handbrake now with the iPhone/iPod Touch profile. I'll upload that quickly. What browser are you trying to see the video?

    Up Down 0 rated
  • I was using Firefox. Yes, my next suggestion would have been to use HandBrake.

     
    Up Down 0 rated
  • Ethan, Which profile did you use for the bunny test video?

    Up Down 0 rated
  • Handbrake wants to change the extension to m4v - is that alright?

    Up Down 0 rated
  • m4v and mp4 should work fine. I didn’t encode the bunny video.

     
    Up Down 0 rated
  • Thanks!

    Up Down 0 rated

This QA is closed.

Still don't have JW Player? Get It Here