Customization

Articles Questions
  •   Cannot load M3U8: unsupported byte range 1 answers posted Mar 27, 2015 04:12PM EDT

    I have a test HLS video that I'm trying to play with Flash. Safari's native HLS support works fine, but JWPlayer's Flash gives the error "Cannot load M3U8: unsupported byte range". The playlist is https://dj91j...

  •   logo responsive 0 answers posted Mar 27, 2015 02:24AM EDT

    Hello, we've set a logo block like this: logo: {file:'images/CdBLogos/Badge80.png'}. It works fine, on desktop. But on mobile, logo is too big. Is there a way to hide it on mobile & tablet through visible-d...

  •   Video & Audio Advance 0 answers posted Mar 26, 2015 08:49AM EDT

    We have noticed that on our videos mobile devices are able to advance without the video being fully loaded. How can we implement this same feature to our desktop users?

  •   Sharing overlay not effective 2 answers posted Mar 25, 2015 12:15PM EDT

    Hello, Joomla v3.4.0, with the jwplayer library. we've set social sharing block with the following: sharing: {link: 'http://www.coeursdebreizh.fr', heading:'Partagez la vidéo'} The video is working fine, ...

  •   about text custom no link 1 answers posted Mar 24, 2015 09:55PM EDT

    How can I make the about text be visible but not enabled for a link? Seen this in a lot of players where the about text is readable but not clickable

  •   Changing default video in rss feed 0 answers posted Mar 22, 2015 12:01PM EDT

    Hi !, After publishing video from "your computer" ; I get embedded code in format : jwplayer('playerexampleid').s...

  •   Videos are under contrast when playing html5 mode 1 answers posted Mar 20, 2015 06:09PM EDT

    When we play our mp4 videos in html5 mode they appear a lot lighter and should have more contrast than they do. They play normally with flash. Happens across multiple browsers/os's. They also appear fine in...

  •   VTT closed captions don't appear 2 answers posted Mar 20, 2015 01:47PM EDT

    I'm testing out the closed captioning following your directions here: http://support.jwplayer.com/customer/portal/articles/1407438-adding-closed-captions I copied your WEBVTT example and saved it to a .vtt f...

  •   Creating a custom skin 3 answers posted Mar 19, 2015 06:33PM EDT

    Hi i am using the JW Player plugin for WordPress and am trying to create a custom skin. I unzipped the aero skin into the skins folder and then edited the shortcode to include the skin. I tried adding the skin ...

  •   Player adds black bars to thumbnails 2 answers posted Mar 18, 2015 06:27PM EDT

    Even though I create thumbnails exactly the size of the video, the player somehow shrinks the thumbnails and ads black bars to the left and right side of it. So a 730x410 thumbnail becomes a 682x410 thumbnai...



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