Customization

Articles Questions
  •   Touch Events on Sharing Icon and Overlay Not Working on Mobile 0 answers posted Jun 29, 2015 07:54PM EDT

    The touch events such as copying/selecting embed code and video links in the social sharing overlay on mobile devices are not working properly. The sharing icon works often if it is tapped multiple times. T...

  •   Listbar doesn't go fullscreen 0 answers posted Jun 29, 2015 06:54PM EDT

    I've set a listbar-style player like here: http://support.jwplayer.com/customer/portal/articles/1428529-display-a-playlist-sidebar with and HLS stream and HLS compatible license. It's working on the deskto...

  •   Skin not loaded on mobile devices. 0 answers posted Jun 29, 2015 09:12AM EDT

    Hey there, i just want to use a self hosted skin. It works on desktop browsers, but if i want to load the same site on a mobile device, the player won't load with: Error loading skin: Invalid XML The XML ...

  •   playlist not auto play when clicked 0 answers posted Jun 26, 2015 07:29PM EDT

    Hello! Is there a way to click a playlist item and NOT have it automatically play the video? I need it to ONLY show the video preview image in player window when the playlist item is clicked, and the us...

  •   playlist customization 1 answers posted Jun 26, 2015 07:14PM EDT

    Hello! I am having an issue with the playlist and how it displays. PROBLEM 1: I want to have a preview image for each of the five videos in my playlist, BUT I do not want this preview image to display as my...

  •   Pause button causing postback on .net website 1 answers posted Jun 25, 2015 02:41PM EDT

    The pause button doesn't work for the HTML5 player. When you attempt to hit pause, the causes a postback therefore refreshing the page. What version is this fixed in as I don't want to use a flash player?

  •   IE9 Captions 0 answers posted Jun 24, 2015 01:51PM EDT

    Hello, Captions are not working IE9. Has anyone been able to get them to work in IE9? They work fine in Chrome, not sure if there is an issue with IE9? Thanks for the help.

  •   Update from 6.10 to 6.12 getting Error loading skin: Incompatible play... 2 answers posted Jun 22, 2015 10:50AM EDT

    Some browsers get that message in our test environment while trying to load a video, some others don't. I don't get it. E.g. http://test.quotidiano.net/video/prova-costume-dimagrisci-con-la-dieta-di-un-giorno...

  •   WebVTT attributes only working in html5, not in flash 0 answers posted Jun 22, 2015 08:55AM EDT

    When I set up a jwplayer with a webvtt closed captioning track, tracks like this: 00:00:02.000 --> 00:00:08.000 align:start (Howling blizzard) only show up in html5, but in flash such captions do not sho...

  •   JW Player logo does not disappear in frontend 0 answers posted Jun 19, 2015 06:50AM EDT

    Hello, JW player logo is still visible in the frontend of my website. I have set the JW Player plugin in WordPress as premium and inserted my self hosted license key. In the backend the logo is not visib...



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