Where's the HD button?
posted Jul 30, 2015 12:33PM EDT
I noticed upon creating a new JW7 player that the HD button is gone. I then proceeded to make a JW7 copy of one of my JW6 players, replaced the player ID in my code and indeed I don't have any button to change ...
How to find out total amount of KB used
posted Jul 30, 2015 04:46AM EDT
Hey there, i need some help in finding out the amount of space i'm using with the total videos uploaded. How can i obtain that info? I'm not an expert in building the url querying the API, so if that's the way...
Video & Audio in same playlist
posted Jul 29, 2015 12:11PM EDT
Is it possible to have JWPlatform-hosted video files and their transcoded audio files shown in a single playlist? For example, a playlist of streaming files could be: —Video 1 —Video 2 —Video 3 —AAC Audi...
Roll Players Back to JW6
posted Jul 28, 2015 06:24PM EDT
I upgraded all of my players to JW7 and now nothing loads on my Wordpress site because the Wordpress plugin only supports JW6. Can I either roll back my players to 6 or at least have the option to have one as J...
Problems upgrading my PRO account to latest dashboard
posted Jul 28, 2015 12:07PM EDT
Hmm. Something isn't right with this update. We have notified our Support Team and we'll update your account as soon we we can. Okay I need to upgrade player on my sites as win 10 launches tomorrow wha...
Not seeing the number of views increase - analytics problem?
posted Jul 27, 2015 12:15PM EDT
Hi there, I'm not seeing the number of views increase for some videos I've added recently. The figure in the "Views" column in the dashboard seems stuck at 1, and I know that the recent videos have had more ...
problems sending videos
posted Jul 27, 2015 08:03AM EDT
We recently started having problems sending videos, it appears we are being blocked. Is there an error log somewhere we could use for debugging or could anyone shed some light as to why we have suddenly been bl...
posted Jul 25, 2015 09:59AM EDT
Can you please delete my account? Thanks.
Problems upgrading my premium account to jw 7
posted Jul 25, 2015 03:53AM EDT
Hmm. Something isn't right with this update. We have notified our Support Team and we'll update your account as soon we we can. How long can this fix take?
Remove Title for JW Player 7 Display
posted Jul 22, 2015 03:54PM EDT
Most of the titles we use in JW Platform are for admin use and not what we display with the videos we embed on our website. In order to update our version 6 player to 7, I need to know how to turn that feature ...