JW Platform

Articles Questions
  •   JWPlayer logo 0 answers posted Sep 15, 2014 07:20PM EDT

    I've been using JWplayer for years. I have a license and everything has been fine. Now my videos show up with the new JW logo and do not go away. What has happened? Why was what I had "updated"? why can't I fin...

  •   How many streams per month are included in the Premium package 0 answers posted Sep 09, 2014 05:28AM EDT

    Hi There, We would like to use JWPlayer for our videos and your Premium package looks like it covers what we need, Can you please however confirm how many streams per month the Premium package covers? Tha...

  •   Thumbnails Not Loading over HTTPS 1 answers posted Sep 08, 2014 02:43PM EDT

    The jwplayer.html5.js file is trying to load all thumbnails explicitly over HTTP. It should use the current domain protocol at the start of the URL, and not hard-code the HTML protocol into the URL. I have l...

  •   When can I get the ordered jwplayer usage? 0 answers posted Sep 04, 2014 10:21PM EDT

    Hi, This is Larry and my company(FXGear - s737071@fxgear.net) bought the jwplayer 10 sites license several days before. In the mail said I can get the another mail of the information 'how to access your lic...

  •   Add extra users to account 0 answers posted Sep 04, 2014 05:04AM EDT

    Hi, we just signed a contract with you for one of our clients. However, the only login we have now is mine. Is it possible to add other users to my account? Thank you

  •   Cannot Add New Domain, License not delivered after 24 hour payment 0 answers posted Aug 29, 2014 07:05AM EDT

    Hello, can some one tell me? i have complete my payment 24 hour ago. but until now, i cannot add my domain to domain list. the license is still free license. until now i have not receive any emai...

  •   I have started getting Cross-Origin Request Blocked error and can't se... 0 answers posted Aug 29, 2014 02:31AM EDT

    Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://content.jwplatform.com/jw6/VDfjfwwo.xml. This can be fixed by moving the resource to the same domain or enab...

  •   Can I use the ads components in a self-hosted Premium version of JWPla... 0 answers posted Aug 27, 2014 09:08AM EDT

    I want to simply run custom pre-rolls, and the best option is the ads system since it forces the user to view it before the video. There's nothing I've read that indicates whether the self-hosted verison of the...

  •   Can't access a paid Pro account 0 answers posted Aug 26, 2014 10:52PM EDT

    Hi there, A client of mine registered for a Pro account and paid, payment went through but the issue is they used their new e-mail which was still being set up at the time. They never got the "Set password" ...

  •   Can I search for all videos that don't have a specific tag? 0 answers posted Aug 26, 2014 09:26AM EDT

    I have 102 videos in my JW Platform account of which 97 have the same tag. This implies that 5 are not tagged with that tag, but to the best of my knowledge there should only be 3 videos not with that tag. I...



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