JW Platform

Articles Questions
  •   VMAP ad schedule suddenly stopped working 1 answers posted Mar 31, 2015 08:20AM EDT

    Earlier today I had a VMAP ad schedule running perfectly here - http://niigata-nishikigoi.com/content/testing-video-player-ignore The xml file is here - http://niigata-nishikigoi.com/ads.xml Nothing has c...

  •   Related video tags not working 0 answers posted Mar 31, 2015 07:37AM EDT

    I have 2 videos with the same 2 tags. However, when I enable the 'promote related videos' option in the player, and then view the embedded player, it states 'no related videos' found. Any ideas where the ...

  •   Is there a published set of release notes and date for updates to the ... 1 answers posted Mar 30, 2015 01:24PM EDT

    We've been streaming videos with the JW Cloud player from our ADOBE Streaming Server for quite some time, and all of a sudden in the last couple of weeks, mac and IOS customers have started complaining about vi...

  •   Problem while uploading a video file 0 answers posted Mar 30, 2015 12:45PM EDT

    Hi all, I have been using JWPlayer for a few weeks successfully. However since yeterday I am facing uploading issues : when I want to upload multiple files at once, the videos start uploading but then the ...

  •   Delete of my JW Player Account. 0 answers posted Mar 28, 2015 04:15PM EDT

    I've been looking for a way to delete my account, since i haven't used it for a while. And have opted for other solutions. You write several places that the account will self-delete itself after a time of inac...

  •   invoices 1 answers posted Mar 26, 2015 09:42AM EDT

    Have sent email about this earlier (2015, March 23th) but have not received any response I have in my account two invoices that are not operated B.46708 (Pending) 2015, March 19th B.39824 (Pending) 2014, Feb...

  •   when try to play multiple video url on chrome it doesn't allow 0 answers posted Mar 24, 2015 08:50AM EDT

    Hello, I have creating signing temporary url using JWplatform, everything working fine except it didn't respond if play video on multiple tab at a time on Chrome browser (Version 41.0.2272.104 (64-bit)) wit...

  •   Error loading media, File could not be displayed 0 answers posted Mar 23, 2015 12:18PM EDT

    I uploaded a mp4 file, size of 50.2 MB. I tried a lot using several ways to play it by JW Player. But, it is showing the error "Error loading media, File could not be displayed". Please help me , how will i abl...

  •   Please delete my account 0 answers posted Mar 20, 2015 08:17PM EDT

    Please delete my account, so i can be added in a premium account.

  •   Player Update Issues 0 answers posted Mar 18, 2015 10:16AM EDT

    Hello there, we recently updated the player from 6.11 to 6.12 and the player started showing the errors "Error loading skin: Incompatible player version" to part of our users. Short looking for the solu...



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