JW Platform

Articles Questions
  •   reuploading 0 answers posted Sep 24, 2014 12:22PM EDT

    If i have a video that has been edited from the first iteration, when I reupload _ to use the same key - can i do it via FTP or do I have to use the regular upload /browser method? susy@biggestloserclub.com ...

  •   JW Player not functioning in a Citrix environment with IE10 7 answers posted Sep 23, 2014 03:40PM EDT

    We upgraded our enterprise to IE10 and now videos will not play in IE10 inside a Citrix environment. If we attempt to view the files in Citrix through IE9, it works fine. The videos also play correctly in IE10 ...

  •   Domains 1 answers posted Sep 22, 2014 12:54PM EDT

    Hi, Where can I find the domains that are linked to our account? Or how can I add domains to our account? I can't seem to find it in the interface. Kind regards.

  •   Seek function is not working. 0 answers posted Sep 22, 2014 05:50AM EDT

    Hi Team, I have upgraded the Jwplayer from 6.7 to 6.10. And am unable to seek any where in the Video. offset property in the OnSeek() event is not supporting.I have read that getting the Event.Position ser...

  •   Trouble using PRO account 1 answers posted Sep 22, 2014 02:42AM EDT

    I have purchased jwplayer PRO account but in my account page still it shows: JW Player Edition : Free Also used the License key but logo is still there. Please help me knowing what is my jwplayer accou...

  •   JWPlayer logo 0 answers posted Sep 15, 2014 07:20PM EDT

    I've been using JWplayer for years. I have a license and everything has been fine. Now my videos show up with the new JW logo and do not go away. What has happened? Why was what I had "updated"? why can't I fin...

  •   How many streams per month are included in the Premium package 0 answers posted Sep 09, 2014 05:28AM EDT

    Hi There, We would like to use JWPlayer for our videos and your Premium package looks like it covers what we need, Can you please however confirm how many streams per month the Premium package covers? Tha...

  •   Thumbnails Not Loading over HTTPS 2 answers posted Sep 08, 2014 02:43PM EDT

    The jwplayer.html5.js file is trying to load all thumbnails explicitly over HTTP. It should use the current domain protocol at the start of the URL, and not hard-code the HTML protocol into the URL. I have l...

  •   When can I get the ordered jwplayer usage? 0 answers posted Sep 04, 2014 10:21PM EDT

    Hi, This is Larry and my company(FXGear - s737071@fxgear.net) bought the jwplayer 10 sites license several days before. In the mail said I can get the another mail of the information 'how to access your lic...

  •   Add extra users to account 0 answers posted Sep 04, 2014 05:04AM EDT

    Hi, we just signed a contract with you for one of our clients. However, the only login we have now is mine. Is it possible to add other users to my account? Thank you



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