posted Dec 21, 2014 03:47PM EST
Hello, On your website I saw this PHP function that generates signed URLs: http://support-static.jwplayer.com/API/php-example.txt How does it works? Do I have to upload this PHP function to my website to g...
JW6 Skins Upload
posted Dec 19, 2014 03:52AM EST
I have a JW6 player skin that i am trying to upload and i have tried several times to upload it and it is not working. Here is the XML link www.bawn.tv/lsred.xml It should look like the following: http://act...
Account Sign In
posted Dec 17, 2014 05:58PM EST
I am using mac os 10.10.1 yosemite. My attempts to login from http://account.jwplayer.com are causing Safari to redirect to the dashboard and back to the account URL which results in a redirect error. I tried ...
Google Video Search listing with thumbnail image etc.
posted Dec 17, 2014 10:43AM EST
Hi there, How can I make my videos show up in the Google Video Search result list? I want them to get listed with a thumbnail image, time stamp, and a nice link to the client's website. I'm on a free account...
My videos on my wordpress site is just showing as black boxes
posted Dec 17, 2014 08:00AM EST
Hello, Currently this has been a problem off and on for quite some time. Currently have the jw player plugin installed on my Wordpress site, the videos do not show properly on the IE Browser, only as a black...
JPEG artifacts in video
posted Dec 17, 2014 03:39AM EST
Hello, I submitted a question last week, but have not received any answer & I was wonder if you received my mail at all? It is about this video: http://content.jwplatform.com/previews/JJAyLxjL-p3adPLOv ...
Payment not noticed
posted Dec 17, 2014 02:36AM EST
We have done a payment from PayPal 15 dec 2014 but that is not registered yet on our account. Why? Our account is Borgströms Bild & Video. Here is a copy of our PayPal : mån 15 dec 2014 Betalning till...
Dimension video for transcodes
posted Dec 15, 2014 01:13PM EST
Hello, I've read somewhere in the documentation that generally the best resolution for uploaded mp4's on the JW platform is 640x360 pixels. In this way the video can reach the maximum number of devices (beca...
not I register domain
posted Dec 14, 2014 03:26PM EST
hello I can not register a domain on my account. how do this procedure?
I'm having trouble connecting via FTP
posted Dec 10, 2014 02:41PM EST
I have to separate accounts that were bought way back when JW platform was BitsOnTheRun. Recently I have been unable to connect to my account to uploads files via FTP. I just get a "waiting for connection" er...