JW Platform

Articles Questions
  •   Delete of my JW Player Account. 0 answers posted Mar 28, 2015 04:15PM EDT

    I've been looking for a way to delete my account, since i haven't used it for a while. And have opted for other solutions. You write several places that the account will self-delete itself after a time of inac...

  •   invoices 1 answers posted Mar 26, 2015 09:42AM EDT

    Have sent email about this earlier (2015, March 23th) but have not received any response I have in my account two invoices that are not operated B.46708 (Pending) 2015, March 19th B.39824 (Pending) 2014, Feb...

  •   when try to play multiple video url on chrome it doesn't allow 0 answers posted Mar 24, 2015 08:50AM EDT

    Hello, I have creating signing temporary url using JWplatform, everything working fine except it didn't respond if play video on multiple tab at a time on Chrome browser (Version 41.0.2272.104 (64-bit)) wit...

  •   Error loading media, File could not be displayed 0 answers posted Mar 23, 2015 12:18PM EDT

    I uploaded a mp4 file, size of 50.2 MB. I tried a lot using several ways to play it by JW Player. But, it is showing the error "Error loading media, File could not be displayed". Please help me , how will i abl...

  •   Please delete my account 0 answers posted Mar 20, 2015 08:17PM EDT

    Please delete my account, so i can be added in a premium account.

  •   Player Update Issues 0 answers posted Mar 18, 2015 10:16AM EDT

    Hello there, we recently updated the player from 6.11 to 6.12 and the player started showing the errors "Error loading skin: Incompatible player version" to part of our users. Short looking for the solu...

  •   Video quality 0 answers posted Mar 16, 2015 11:55AM EDT

    Hi I recently added a video and the quality is poor in comparison to other uploads. All videos uploaded are the same. Have you guys any idea how this might happen. The file in question is the latest video...

  •   Error loading player: No playable sources found french version WP 0 answers posted Mar 14, 2015 07:21PM EDT

    Hello, I have a website in wordpress, 3 languages, the JW Player works fine in all but the French version, showing this message: Error loading player: No playable sources found Thanks for the help.

  •   Videos not showing on WordPress website 0 answers posted Mar 13, 2015 03:24PM EDT

    Hello, We are using your WordPress plug in to insert shortcode into our website, built with WordPress. Previously the videos were appearing and playing within our posts. They are no longer showing on the fr...

  •   Number of Videos that can be uploaded 0 answers posted Mar 13, 2015 12:32PM EDT

    hi Since a couple of days we have finally set up the account, but we see that we can only upload 5 videos? This is not what we have agreed, the limitations were about GBs of hosting and streaming, but not ab...



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