JW Platform

Articles Questions
  •   Video Freezes, Audio Continues in HTML5 player in Firefox 0 answers posted Jul 02, 2015 05:17PM EDT

    We have noticed in several videos playing with the html5 JW Player Premium in later versions of Firefox will get out of sync. When this occurs the video freezes at the same point in video each time but audio c...

  •   Can I download a video from JWPlayer? 0 answers posted Jul 02, 2015 09:52AM EDT

    Can I download a video from JWPlayer? I have content on the player and our hard drive crashed... is there a way to download content we've added to JW PLayer?

  •   No thumbnail on any video 0 answers posted Jul 02, 2015 06:51AM EDT

    Hi, we have a serious problem, we can't see any thumbnail from all of our videos. We can't also change the thumbnail, we have already try for different pc, same problem. Thanks

  •   Is my account normal? control panel disppeared 0 answers posted Jul 02, 2015 03:18AM EDT

    recently I found the panel used to monitoring and controlling domain is disappeared. Is that canceled because of no use? I am very worry about it. please help me.

  •   Download to IOS 0 answers posted Jul 01, 2015 06:56PM EDT

    Hi, we were wondering if there any way to download videos from our platform to an iPhone or iPad straight from our website? We are able to download in desktop but not sure how to proceed for IOS. Thanks.

  •   Live Video Playlist Playback 0 answers posted Jul 01, 2015 01:38PM EDT

    Hello, We are trying to implement a Live video playlist. Basically we want to choose a number of videos that have been uploaded to our JWPlatform and having them play in our website throughout the day, live. M...

  •   Regular: Error Loading Skin: File not found. 0 answers posted Jul 01, 2015 07:21AM EDT

    On our WordPress site we are using the JW platform plugin. All of a sudden an error is regularly shown: "Error loading Skin: File not found." Sometimes, after refreshing the browser, the error disappears. We ar...

  •   JW6 does not show video duration and can't skip forward 0 answers posted Jun 30, 2015 04:05AM EDT

    this problem had been discussed earlier (http://support.jwplayer.com/customer/portal/questions/7995017-jw6-does-not-show-video-duration-and-can-t-skip-forward ), but the solution did not apply to our situation....

  •   The next version of JW can increase the speed of playback function? 2 answers posted Jun 25, 2015 05:15AM EDT

    The next version of JW can increase the speed of playback function? Love is a JW player, but the lack of speed playback. So I hope the next version can increase the speed of playback control

  •   Delete my account 2 answers posted Jun 25, 2015 12:22AM EDT

    Please delete my account.



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