JW Platform

Articles Questions
  •   Pre-Roll Stutter 0 answers posted Apr 20, 2015 10:58AM EDT

    Hello, when we send a pre-roll ad, the video starts rolling and then cuts off abruptly and then serves the pre-roll ad. Instead of the pre-roll ad running first then the video, the video starts, stops, runs ...

  •   Embedding a signed URL player info a n async loaded modal 0 answers posted Apr 14, 2015 04:04PM EDT

    Hi, I am working on a project for a client and have a modal window which is launched when selecting a resource (webinar videos in card/grid format). Depending upon permissions and the relevant view formattin...

  •   Safari / HTML5 Javascript Broken 0 answers posted Apr 14, 2015 12:14PM EDT

    Hi, We saw this same issue a few weeks ago. Went away but it has returned. It appears that the JS that is served to non-Flash browsers (i.e. Mac Safari, iOS) is broken. You can easily see it in the Web conso...

  •   Videos Not Appearing 0 answers posted Apr 14, 2015 08:12AM EDT

    Are your JWPlatform servers currently down? None of our videos are playing--neither on our website or through the JWP admin (using the preview link).

  •   Videos buffering for many of our users 4 answers posted Apr 14, 2015 03:53AM EDT

    We recently switched to hosting all our videos on the JW platform and use the JW player for playback. Many users (about a third) are complaining that the videos buffer terribly. These users are typically ...

  •   reponsive playlist feature? 2 answers posted Apr 14, 2015 03:16AM EDT

    Dear JW Platform fans, We like the JW platform and its features but one feature we are heavily missing: responsive playlists. The JW player itself is working fine with the responsive setting but when enab...

  •   Was there an update today? 2 answers posted Apr 13, 2015 08:34PM EDT

    After several months of pretty smooth sailing, suddenly today our videos stopped working with one method and are continuing to work for the other. This iFrame thing is still working great: This javasc...

  •   Downgrade to version 6.11 1 answers posted Apr 13, 2015 04:31AM EDT

    Hey after the update to 6.12 a few of my android devices are no longer able to stream using jwplayer. I would like to down grade to 6.11 but I can not find a download link for it.

  •   flv files duration time does not appear 0 answers posted Apr 10, 2015 08:11AM EDT

    there is some uploaded flv file in my web site. jwplayer embed code I used flv file running playing but flv file duration time does not appear or not seeing mp4 file there is no problem

  •   Securing Individual Videos 0 answers posted Apr 07, 2015 09:53AM EDT

    We currently have our account set to the lowest security setting. We want to experiment with a higher security setting but don't want to break all our existing content. Is there any way to selectively apply sec...



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