Cannot Add New Domain, License not delivered after 24 hour payment
posted Aug 29, 2014 07:05AM EDT
Hello, can some one tell me? i have complete my payment 24 hour ago. but until now, i cannot add my domain to domain list. the license is still free license. until now i have not receive any emai...
I have started getting Cross-Origin Request Blocked error and can't se...
posted Aug 29, 2014 02:31AM EDT
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://content.jwplatform.com/jw6/VDfjfwwo.xml. This can be fixed by moving the resource to the same domain or enab...
Can I use the ads components in a self-hosted Premium version of JWPla...
posted Aug 27, 2014 09:08AM EDT
I want to simply run custom pre-rolls, and the best option is the ads system since it forces the user to view it before the video. There's nothing I've read that indicates whether the self-hosted verison of the...
Can't access a paid Pro account
posted Aug 26, 2014 10:52PM EDT
Hi there, A client of mine registered for a Pro account and paid, payment went through but the issue is they used their new e-mail which was still being set up at the time. They never got the "Set password" ...
Can I search for all videos that don't have a specific tag?
posted Aug 26, 2014 09:26AM EDT
I have 102 videos in my JW Platform account of which 97 have the same tag. This implies that 5 are not tagged with that tag, but to the best of my knowledge there should only be 3 videos not with that tag. I...
self host jwplayer / https error
posted Aug 25, 2014 12:50PM EDT
Hello, I am looking to self host jwplayer. I have seen in other threads, that you can download jwplayer.js from https://account.jwplayer.com/#/account. However I do not see anyplace on the dashboard to dow...
how do i update jw player. i have jw player 5
posted Aug 24, 2014 01:00PM EDT
how do update jw player. i have version 5
Hosting Account Custom Players
posted Aug 21, 2014 03:52PM EDT
If I have a jw platform hosting account why can't i re-skin players?
JW Player YouTube Ads
posted Aug 21, 2014 04:17AM EDT
Hello, I know that you have YouTube API implemented to HTML5 version of your player. It is working fine, but there is a problem with YouTube ads. When a YouTube video is played through JW player, a user is unab...
Error loading media: File could not be played
posted Aug 15, 2014 04:01PM EDT
Approximately every five minutes when watching a video using an embedded JWMedia player, I will get the above error. I click off the error, scroll back to where I was in the video and have to continue. It's ext...