JW Platform

Articles Questions
  •   Unwanted JWPLAYER Logos Suddenly Appearing on All Our Videos 0 answers posted Oct 31, 2014 11:10AM EDT

    We are seeing unwanted JWPLAYER logos appearing in the top right hand corners of our videos. We have not changed any settings and we need to know how to remove these unwanted logos (they were not there bef...

  •   Does the AC3 audio codec work with JWPlayer6? 0 answers posted Oct 31, 2014 06:22AM EDT


  •   JWplayer 5 and 6 co-existing license issue 0 answers posted Oct 29, 2014 07:17AM EDT

    Dear Sir, I have a question about the license. We are now owning the JWPlayer 5 Premium license and now we have 1 website using the JWplayer 5. If we upgraded to the JWPlayer 6, and we are going to build a...

  •   I can't watch any video 4 answers posted Oct 28, 2014 06:43AM EDT

    I can't watch any video that is from jw player ! Can you teach me how to do it?

  •   JW Platform encoding service down..? 5 answers posted Oct 27, 2014 06:28AM EDT

    We are uploading videos and sound files from our system daily. Since friday 24th of October no encoding is done at JW Platform. We are getting a stack of uncoded files at your system. Is the service down?? ...

  •   Why is MRSS thumbnail used for default preview image? 3 answers posted Oct 24, 2014 07:41AM EDT

    Hi, I'm using MRSS playlists, but want the initial poster image to be the one I specified in the setup function. But JW ignores that and uses the MRSS thumbnail instead. Why? Boy does it look bad because na...

  •   RECOMMENDED VIDEO SETTINGS FOR ALL PLATFORMS 0 answers posted Oct 23, 2014 12:37AM EDT

    I am major frustrated , I can't seem to find video settings that allow the player to work in all platforms. iOS,safari on mac, andorid device , explorer, firefox. HELP!!! Is there a handbrake profile fo...

  •   Upgrading my JW Player License 1 answers posted Oct 22, 2014 08:10PM EDT

    We are considering upgrading from the Premium to Enterprise License. My manager will contact JW Player separately regarding the licensing part. I have some technical questions about the upgrade process. 1)...

  •   JWPlayer 6 show ONLY play and pause button 0 answers posted Oct 22, 2014 03:00PM EDT

    So I know that the control bar can't be configured anymore, but is there a way to get a play/pause button, with all other controls hidden, without getting into skinning?

  •   Please help i can't get it to play 1 answers posted Oct 22, 2014 12:59PM EDT

    can you please tell what i did wrong? http://cscs-ny.org/JWtest.php

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