Frequently Asked

How JW Player Works

This guide will introduce you to the different components of JW Player and how they integrate with each other to help you design, manage, publish, monetize and extend your content’s reach using our platform. ...

Browser & Device Reference

This article lists which browsers and devices are officially supported by JW Player 8, including any existing limitations and differences between desktop and mobile. For JW Player 7 support, please see the JW7 ...

Adding Videos to your JW Player Library

JW Player makes it easy to quickly add content to your library from the dashboard. This article will walk through uploading content from your computer and adding external video URLs. Just getting started? Read ...

Embedding With JW Player

No matter the method, a JW Player embed will end up looking something like this— a video playing on a webpage: var playerInstance = jwplayer("myElement"); playerInstance.setup({ file: "//content.jw...

JW Player Release Notes

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Common error messages

This common errors guide provides a reference for common problems associated with embedding and configuring a JW Player setup. Below you will find a list of these common issues, and our proposed solution. ...

Using Player Release Channels

Overview JW Player supports two release channels. Each channel is automatically updated with the latest player versions available. Production channel: This is the default and recommended channel for mos...

Crossdomain File Loading

This guide describes the cross-domain file loading (security) restrictions associated with the Adobe Flash plugin and JavaScript in HTML5 browsers/devices. The act of disallowing domains from accessing content...

Android & iOS Mobile SDKs FAQ

Table Of Contents Media Formats Purchasing & Pricing Downloading the SDKs Support Customization Developer Guides Demo Apps Helpful Links What media formats work with the JW Pl...

Troubleshooting — Creating A Test Page

When the JW Player Support Team is helping to troubleshoot a JW Player issue (direct support available for JW Player Premium and above customers only), it helps us a great deal to have a reproduction page (also...