JW7: Browser & Device Reference

This article lists which browsers and devices are officially supported by JW Player 7, including any existing limitations and differences between desktop and mobile.

Table Of Contents

Under the hood, JW Player uses two playback technologies (HTML5 and Flash), with the selection logic executed via JavaScript. The selection process is described below.

Nowadays, new versions of browsers are frequently released. We always test the most widely distributed one(s).

Desktop Browsers

This table lists which desktop browsers are fully supported by JW Player 7:

Browser HTML5 Flash*
Chrome yes yes
Firefox yes yes
Internet Explorer 11 yes yes
MS Edge yes yes
Safari yes yes

*Warning of Flash browser policies and end of life. 

All JW Player features are supported on these browsers, with the exception of media playback. In a nutshell, not all browsers support WebM video and Vorbis audio. See Supported Media Formats for details.

Mobile Devices

Due to the speed of adoption of mobile operating systems, we fully test and support the latest versions on the most popular devices. This table lists which mobile browsers are officially supported by JW Player 7 using HTML5:

Device Operating System Devices
Safari on iPhone iOS 9+ iPhone 5s through current
Safari on iPad iOS 9+ iPad 2 through current
Chrome on Android Android 4.0+ Any running Android 4.0

For a list of stats of device and operating system adoption, view these MixPanel trends.

As with desktop browsers, playback support for the various media formats varies. In a nutshell, MP4 video and AAC/MP3 audio are safe formats for mobile. See Supported Media Formats for more details.

Mobile Limitations

There are limitations to video playback on mobile devices compared to desktop browsers:

  • Playing multiple videos at the same time is not possible on mobile.
  • Some LG phones have not been configured to the current version of the SSL spec, and as a result, the device will not load any content over HTTPS. This issue has been observed in Android 4.

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