Troubleshooting

Troubleshooting Data Capture Issues

If you have players operating on your site, but see no data in the Analytics section of your dashboard, there could be an issue with how you've setup your custom player embed. For more information on how to emb...

Common error messages

This common errors guide provides a reference for common problems associated with embedding and configuring a JW Player setup. Below you will find a list of these common issues, and our proposed solution. ...

Troubleshooting — Creating A Test Page

When the JW Player Support Team is helping to troubleshoot a JW Player issue (direct support available for JW Player Premium and above customers only), it helps us a great deal to have a reproduction page (also...

Troubleshooting your JW Player setup

If you're having some issues getting your player set up, there are quite a few steps that can be taken to figure things out. Let's break down the steps on a few simple layers: Table Of Contents Laye...