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Error loading player: HTML5 player not found


http://imcstage.com/korean-lessons-week-18/

The audio file at the bottom of the page only works in Firefox. Does not work in Chrome or IE. In those two browsers we only receive this message: "Error loading player: HTML5 player not found"

Note: pulls in SoundCloud audio and plays just fine. But we need to store our audio on our own servers and not rely on SoundCloud. So, the issue is with self-hosted audio.

Thank you

12 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

I don’t see the JW player on this page, please advise.

JW Player

User  
1 rated :

The JW Player is under the content. The title says "Miracle reads Korean." Please click on audio and attempt to play the file in Chrome or IE and you will see an error.

Again, the file plays just fine in Firefox.

http://imcstage.com/korean-lessons-week-18/

Thank you

Ethan Feldman

JW Player Support Agent  
0 rated :

I would try to add the line:

primary:“flash”

To your code.

JW Player

User  
0 rated :

In which file, specifically, please? I am not a coder and I have no idea what file that line of code would go into.

Thanks for your help.

Ethan Feldman

JW Player Support Agent  
0 rated :

Show me the full code you use and I will show you where to add it.

JW Player

User  
0 rated :

Please specify which file I need to provide the code for. There is: jwplayer.flash.swf, jwplayer.html5.js, jwplayer.js, player.swf.

Whish of these files do you need the code for? Or is there another file that you need the code for?

Thank you

JW Player

User  
0 rated :

Here is the code for each of the files. The name of the file is announced at the beginning of each code section.

Actually...I was not able to paste the code here. I received some sort of error. I created a Google Doc file which can be viewed online. I pasted the code for all 4 files there.

https://docs.google.com/document/d/1BrLfMBdPQRVUmF8NFWLUTXbDKRHw_F7i61q5teWZGrs/edit

Ethan Feldman

JW Player Support Agent  
0 rated :

These are the sources of our files. I mean you player embed code on your page itself.

JW Player

User  
0 rated :

<script type="text/javascript" src="http://www.serverroom.us/jwplayer/swfobject.js"></script>
<div id="player_preview" style="float:left;">This text will be replaced. Streaming solutions by <a href="http://www.serverroom.us">Server Room - Shoutcast hosting, Flash Streaming</a></div>
<script type="text/javascript">
var so = new SWFObject('http://www.serverroom.us/jwplayer5/player.swf','mpl',250,100,'9');
so.addParam('allowscriptaccess','always');
so.addParam('allowfullscreen','true');
so.addParam('flashvars','&autostart=false&skin=http://www.serverroom.us/jwplayer5/glow.zip&file=http://imcstage.serverroom.us:8244/;stream.mp3');
so.write('player_preview')
</script>

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, can yo provide a link to where this embed code is running?

JW Player

User  
0 rated :

My apologies I posted the wrong code for you...Sorry about that...

We use shortcode for a WordPress site.
[track track_no="1" title="Miracle Reads Korean - 1.11.2013" subtitle="Self-hosted audio player" type="player"]http://www.imcstage.com/wp-content/themes/wp_muzak/uploads_audio/Korean_1.11.2013.mp3[/track]
[/tracklisting]</p>

Again, I am not a programmer. So, working with code is not my specialty. I have never actually accessed the code for the JW Player.

This code is active here: http://imcstage.com/korean-lessons-week-18/

In IE and Chrome the player does NOT work. It DOES work in Firefox.

Ethan Feldman

JW Player Support Agent  
0 rated :

I would personally recommend using our own WP plugin – http://wordpress.org/extend/plugins/jw-player-plugin-for-wordpress/

Then, use this shortcode, after the plugin is installed – [jwplayer file=“http://www.imcstage.com/wp-content/themes/wp_muzak/uploads_audio/Korean_1.11.2013.mp3”]

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