Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

MP4 video not playing (HTML5 player)


working with the jw player with html5, I have the demo video from JW which it plays but when I try to upload my on mp4 I get a message cannot play

Here is my code:

jwplayer("mediaplayer").setup({
flashplayer: "jwplayer/player.swf",
file: "jwplayer/video.mp4",
image: "jwplayer/preview.jpg"
width:645,
height:364,
});

also I need to know is the player dependant on the swf as a flash video player , I am trying to use the html5 version, any help would be appreciated thx

100 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Provide a link.

JW Player

User  
0 rated :

same issue here, not for all mp4s tho

Ethan Feldman

JW Player Support Agent  
1 rated :

@nickDPI – A link would be nice.

JW Player

User  
0 rated :

Hi,

I have the same problem. video.mp4 from ZIP package works fine, but my mp4 does not... Music playing, but player window is all black.

http://se-center.info/content.php?295-W810i-Demo-Tour

The file is here: http://se-center.info/demos/k550i.mp4

Ethan Feldman

JW Player Support Agent  
0 rated :

How did you encode you mp4?

JW Player

User  
0 rated :

Seem to have similar problem, video seems to buffer but does not start to play. Same issue using player wizard: http://www.longtailvideo.com/support/jw-player-setup-wizard

http://medtube.pl/ortopedia-i-traumatologia-narzadu-ruchu/filmy-medyczne/8782-radikulopatia-szyjna

File:
http://storage.medtube.net/uploads/high-impact/e1aae6b34904ef9dbf198c8cd0f01dbb.mp4

I tried to reencode this file with no result.

Ethan Feldman

JW Player Support Agent  
0 rated :

How was the file encoded?

JW Player

User  
0 rated :

File was encoded using encoding.com standard MP4 format, details follow:
bc.. $config['format'] = array(
'output' => 'mp4', // format wyj?ciowy
'framerate' => '30', // fps
'size' => '480x320',
'bitrate' => '512k',
'audio_bitrate' => '112k',
'audio_sample_rate' => '44100',
'audio_channels_number' => 2,
'two_pass' => 'no',
'cbr' => 'yes',
'deinterlacing' => 'yes',
);

Ethan Feldman

JW Player Support Agent  
0 rated :

If you use this test video, does it work?

http://www.longtailvideo.com/jw/upload/bunny.mp4

JW Player

User  
0 rated :

Yes, your test video works correctly. Most MP4 files work correctly, just few of them has some problems - they seem to buffer, but playing never starts - player show indicator even if buffer bar is fully loaded.

QuickTime, VLC and other players does not report any errors / warnings.

Ethan Feldman

JW Player Support Agent  
0 rated :

Those are desktop players, so not reliable in testing for the web. Your few files seem to have issues though. I suggest re-encoding them.

JW Player

User  
0 rated :

Same problem here. MP4 are custom encoded, run without any problem in vlc, quicktime, etc. Fail in jwPlayer.

Ethan Feldman

JW Player Support Agent  
0 rated :

Link please.

JW Player

User  
0 rated :

Dear Friends, I have encode my videos with HandBreak, but some of them are not working in several browsers, Coul you help to know the standar for mp4 that work in all de browsers?? thanks for you help

Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have a link?

JW Player

User  
0 rated :

Hi friends,

I'm also face the same problem, I'm convert all file formats to mp4 by using ffmpeg.exe in C# (.net).

Conversion Code:
-----------------
-i test.wmv -ab 128kb -vcodec mpeg4 -b 1200kb -mbd 2 -flags +4mv+trell -aic 2 -cmp 2 -subcmp 2 -s 320x180 -title Convertmp4 testoutput.mp4
--------------------------------
(
* IE, Chrome:-> Sounds coming, Video background Black.
* Others :-> Shows Buffring.

In desktop its works fine.
)

I'm also try 3rd party converts to convert video and test it not working.

Any suggestions?

-Thanks

Ethan Feldman

JW Player Support Agent  
0 rated :

Link?

JW Player

User  
0 rated :

Hi i'm done in local Server only. I attached the method of conversation.
Here please look into this and help me!!

-i test.wmv -ab 128kb -vcodec mpeg4 -b 1200kb -mbd 2 -flags +4mv+trell -aic 2 -cmp 2 -subcmp 2 -s 320x180 -title Convertmp4 testoutput.mp4
--------------------------------
(
* IE, Chrome:-> Sounds coming, Video background Black.
* Others :-> Shows Buffring.

In desktop its works fine.
)

Ethan Feldman

JW Player Support Agent  
0 rated :

Sorry, I need to see a link to debug.

JW Player

User  
0 rated :

Hello,

We are facing the same problem, mp3 works fine, but no luck with mp4.
Please check this link:
http://www.topcatrecords.com/videos/muddy-waters-in-concert-1971.html
Click on play button for any video link inside the product.

Please advise.

Many Thanks in advance.
Nir Banerjee
For Apex Division

Ethan Feldman

JW Player Support Agent  
0 rated :

You are using <embed>. You need to use jwplayer.js for HTML5 support.

http://www.longtailvideo.com/support/blog/15827/using-the-jw-embedder-to-embed-your-player

JW Player

User  
0 rated :

Hey there,

Having a similar issue to those above. The MP4 I've uploaded works fine for the flash version, however when viewed via iPhone, the HTML5 player is blocked by the following message:

The video could not be loaded because the server or network failed or because the format is not supported:
http://tovuti.quantumwebdev.co.uk/userfilesmodules/media_suite/1/Venture-Animation.mp4

Would anyone be able to offer me a reason / possible solution for this?

Thanks in advance.

Link:
http://tovuti.quantumwebdev.co.uk/media_suite/get_media/4

Ethan Feldman

JW Player Support Agent  
0 rated :

It might have to do with how your mp4 file was encoded. I would recommend trying a regular <video> tag without using the JW Player at all to see what happens.

JW Player

User  
0 rated :

I get the same problem, IE 9 don't play my Mp4 file and JW can't too

I think Ethan is right, MP4 is just a container, you have to encode your video with the encoder H264 instead of MPEG4

you might use -vcodec libx264 in your FFMPEG cmd

I will try this and tell you if this solve my problem

Ethan Feldman

JW Player Support Agent  
0 rated :

Please let us know if it solves it, thanks.

JW Player

User  
0 rated :

If your FFMPEG don't accept libx264 you can try this
- remove your ffmpeg
http://www.zoharbabin.com/build-and-install-ffmpeg-and-x264-on-debian-squeeze-the-dumb-guide

and then
x264 -o "output.mp4" "input"

It work for me

Ethan Feldman

JW Player Support Agent  
0 rated :

Thanks!

JW Player

User  
0 rated :

It solves yes

to know if you get the same problem as me, use MediaInfo and scan your MP4, if you see video flow MPEG-4 Visual you get the same problem,

then use x264 or -vcodec libx264 to encode to the right format

you have to get video flow: AVC


Hope this help

Ethan Feldman

JW Player Support Agent  
0 rated :

Thanks for sharing.

JW Player

User  
0 rated :

I am having trouble with HTML5 playback as well. Following link has an MP4 encoded first via encoding.com and then I used Handbrake and iPhone 4 preset to finish up.

Plays fine on WP JW Flash player but not on HTML5 so cannot test iPhone playback.

http://satscan.smartdrive.co.uk/collections/

Any ideas?

JW Player

User  
0 rated :

I did manage to get an mp4 to work in both HTML5 and Flash JW but it will not playback on the iPhone/iPad, just says the video could not be loaded etc etc

http://satscan.smartdrive.co.uk/art-scan/

Ethan Feldman

JW Player Support Agent  
0 rated :

Glad you got that part working.

Regarding your issues, if you use this file, does it work? – http://www.longtailvideo.com/jw/upload/bunny.mp4

JW Player

User  
0 rated :

Yep, not a problem annoyingly! Tried encoding many many ways but always seems to be either flash not working, then HTML5 or iPhone no blend even using Handbrake and encoding.com presets.

JW Player

User  
0 rated :

Got a thought that this maybe header/mime based from the server itself. Not sure how it would play on all browsers and andriod, but could it be sending application/octet-stream (or some other default type) which is fine for those and not video/mp4 which apple products need?

Ethan Feldman

JW Player Support Agent  
0 rated :

Hmmm. Yes. You should make it video/mp4. That should fix it. Can you try that?

JW Player

User  
0 rated :

I've encoded some video to h.264 that will play on iPhones, mobiles and tablets but buffers for an absolute age (perhaps loading all of the video content before playing) on PCs using Firefox, Chrome, IE or Opera.

Here is the link:

http://www.mentalhealthtv.co.uk


JW Player

User  
0 rated :

add

/Addiction/Alcohol-Detoxification-A-Case-Study

to the link above to see the specific problem. The forum wouldn't let me post it all together

Thank you

Remco van Bree

JW Player Support Agent  
0 rated :

If the player needs to buffer the whole video before starting playback, this generally happens when the part of the file that contains seek information is at the end of the file.

Running this tool on the video file should fix this: http://renaun.com/blog/2010/06/qtindexswapper-2/

JW Player

User  
0 rated :

I am trying to implement video on the following URL:
http://midniteforest.com/hearst-baby-heads/

Yes, a little creepy, I know :)

The issue is that while it plays on a PC (tried both html 5 and flash) just fine, it does not do so on Android 2.3 (Samsung phone) on either Opera or the built in browser. In Opera, it shows the static image but when trying to play it says "video cannot be played because server or network failed, or because formatting is not supported. In the standard browser, there is no static image displayed only a black box, and when I click it it loads a blank black page with "loading video" but never any progress.

I used handbrake to format the video as mp4 with .264 and AAC.

Ethan Feldman

JW Player Support Agent  
0 rated :

Try this video to test – http://www.longtailvideo.com/jw/upload/bunny.mp4, you can link to it on our server.

If it works, then great, now try to download it and put in on your server. Does it still work?

JW Player

User  
0 rated :

i tested this: http://www.longtailvideo.com/jw/upload/bunny.mp4

didn't play at my end...

same problem with mine...

Thanks.

Ethan Feldman

JW Player Support Agent  
0 rated :

We use this same fie on this demo – http://www.longtailvideo.com/jw-player/download/

And it works fine?

JW Player

User  
0 rated :

I tried your test video on a page (rather than a post, as I had done with my test http://www.midnoteforest.com/hearst-baby-heads/). The test page is: www.midniteforest.com/test-page, and it seemed to work correctly.

Two possibilities I can think of, let me know what your thoughts:

1. Maybe my mp4 is not compliant with JW specs. Do you have any specifications available on the Handbrake settings I should be applying? I used mp4 / h.264 / AAC.

2. Maybe the theme I am using is causing a problem for use of video within posts - I'll muck around with it some more to see if there is a difference on the video location being a post (problematic example) versus a page (bunny test).

I appreciate the help, thank you.

JW Player

User  
0 rated :

I put both videos on the test page to make it apples-to-apples. My video doesn't load which makes me think that my video is not quite compliant. Any guidance appreciated with Handbrake specs.

Also, what is the influence of specifying the html5 file locations versus leaving it as "none"

Ethan Feldman

JW Player Support Agent  
0 rated :

In terms of encoding:

When encoding, please make sure you are using H.264 Baseline Profile Level 3.0 or lower with no more than three reference frames, AAC Low Complexity Profile, and an MP4 container if you want to support older iProducts. The “Normal” profile in Handbrake doesn’t use Baseline Profile H.264 so the older devices can’t decode it. Use the iPod or iPhone presets in Handbrake and they will work fine in Flash as well! Make sure to also check off Web Optimized, and iPod 5G Support! Also, please note, older iOS devices (3Gs for example), have a resolution limit of 640×480!

JW Player

User  
0 rated :

Hi, i have a problem with wordpress
the player work correctly with safari/firefox but don't work with chrome
it's a test
http://www.videonotizie.tv/videos/eererer/
it's work correctly with safari/firefox but not with chrome
it don't switch from html5 to flash.

Could u help me?

Thanks

Riccardo

Ethan Feldman

JW Player Support Agent  
0 rated :

You are using a FLV here, which don’t work in HTML5 mode. I would recommend defaulting your WP plugin settings to Flash.

JW Player

User  
0 rated :

Thanks Ethan, that worked perfectly well with your recommended encoding specs for Handbrake. Problem solved!

For Riccardo's question - does Flash work with Chrome? He may be trying to stream a format what won't work... or did I just confuse the issue? :)

Ethan Feldman

JW Player Support Agent  
0 rated :

Np! Yes, Flash works with Chrome.

JW Player

User  
0 rated :

Have a simular issue here....

i have an MP4 file that plays file with JW Player free on Firefox, however will not play on IE9 (Error loading media: file could not be played !), well the media works in firefox, so why not IE9???

JW Player

User  
0 rated :

UPDATE

The MP4 file is using codec H.264.

www.ashleygriffin.ca/data-cars/data-car05/movietest.html

Ethan Feldman

JW Player Support Agent  
0 rated :

Your server is setting this MIME-TYPE for your video file:

text/plain

It should be:

video/mp4

JW Player

User  
0 rated :

Dear all, i've found the problem

there is a setting about primary mode player

Select Primary Mode: Flash HTML5 Select which mode the player will default to (Flash or HTML5).

On my installation it was set on HTML5

thanks

Riccardo

Ethan Feldman

JW Player Support Agent  
0 rated :

Np

JW Player

User  
0 rated :

my mp4 video is not working most of working but some not
can you told me
what is problem

http://webtravelling.net/palyer/

Ethan Feldman

JW Player Support Agent  
0 rated :

This works for me, but this does not seem to be the JW Player.

JW Player

User  
0 rated :

hi ! My player not support a .mov file, please suggest me a solution ASAP.
my code is............

jwplayer('my-video').setup({
file: 'BigBoiAlbulmClip.mov',
width: '100%',
height: '450',
autostart:true,
title: "<?php the_title(); ?>",
skin: "jwplayer/skins/bekle.xml",
flashplayer: 'jwplayer/jwplayer.flash.swf',
logo: {show:false}

});

Ethan Feldman

JW Player Support Agent  
0 rated :

I replied to your email about this.

JW Player

User  
0 rated :

thaks ...........................:)

Ethan Feldman

JW Player Support Agent  
0 rated :

Np

JW Player

User  
0 rated :

Ethan!
My task is to upload videos of GoToWebinar sessions. The files have a codec applied for the purpose of compressing the files for download. This codec must be removed, and the file recoded before it is recognized as a .wmv by editing software. I use a batch file to remove the codec, and MS Expression 3 to recode. Then I edit using NeroVision to convert to .mp4, and use JW5 to stream them.
After much trial&error (you helped me), I got this to work for 2 videos back in September. Now I have a third, which I believe I have handled exactly the same, and it refuses to play. Since the other 2 do, I must assume the problem is in the coding of the video. Nero only offers MPEG4, 3GPP, and PSP. I have tried changing size and bitrate, to no avail.
Here is the page: http://caves.org/webinars/webinars-test.shtml
Can you see what I'm missing? Thanks!

Ethan Feldman

JW Player Support Agent  
0 rated :

Is see the video just fine here, did you get it working?

JW Player

User  
0 rated :

I'm having the same problem. Trying to use JWPlayer Pro 5.10 on a WordPress site, with the 1.71 WordPress plugin. Works fine in embed/Flash mode, but when I try to use the WP shortcodes with HTML5, I get the "server or network failed or format is not supported" error. Here's the link to the page I'm working on:
http://prolefeedstudios.com/wp/?p=80

Here's what I've tried:
- Re-encoded the 480x270 mp4 file with Handbrake, using the "iPhone & iPod Touch" presets, with "Web optimized" and "iPod 5G support" buttons checked.

- Added a MIME type on my server for "video/mp4" and associated the "mp4" and "m4v" extensions to it. (Note there is an existing system "audio/mp4" setting associated with the "mp4" extension. I cannot edit this system MIME type.)

- Re-encoded the mp4 file to a m4v container, thinking maybe the system audio MIME was interfering with the mp4 extension.

- Tried opening the mp4 file (http://www.prolefeedstudios.com/video/HD/Car-Free-Klezmer_480x270.mp4) directly in Firefox 17.01 for Windows. The QuickTime plug-in plays it perfectly.

Any other suggestions? Thanks very much in advance.

Ethan Feldman

JW Player Support Agent  
0 rated :

One thing to note is that if you are using Firefox and trying to force the player in HTML5 mode, it won’t work. Firefox does not support MP4 files in HTML5 <video> natively. I would recommend using Flash and then HTML5 as the fallback.

JW Player

User  
0 rated :

I'm very new to WP. Following the (3) steps the JW Player Setup Wizard, I can see my video and watch it play.

However, after I copy and paste the html code below on my WP site and update my page, the video does not appear.

Here's the html embed code I copied and pasted ...

<div id='player_9090'></div>
<script type='text/javascript'>
jwplayer('player_9090').setup({
file: "http://homebizsystems.net/wp-content/uploads/2012/12/Stumbleupon-Thousands-Of-Visitors.mp4",
width: "640",
height: "360",
image: "http://homebizsystems.net/wp-content/uploads/2012/12/Google-Traffic-Tips-Tactics-and-Strategies-CD-Front.jpg",
});
</script>


Again, I'm very new to this. Any and all help would be deeply appreciated.

Thanks!

JW Player

User  
0 rated :

Hi Ethan,

I have a similar problem as described by many here.
It is about this:
http://movies.flapstar.com/MP4/1/100_8ec88a254a6de54796ea5b2db158d649/index.php

Works in chrome, in firefox, on my iphone but not in IE (internet explorer).
When i paste the link of the MP4 directly in IE it does work.
http://flapstar.com/work/files/100_8ec88a254a6de54796ea5b2db158d649/movie.mp4

I created this MP4 with ffmpeg with -acodec libvo_aacenc and -vcodec libx264 .

I am trying to solve this for days now. I hope you know the solution.


Regards, Bob.


Here is some additional information about this mp4.
ffmpeg version 1.0.1 Copyright (c) 2000-2012 the FFmpeg developers
built on Dec 28 2012 03:16:31 with gcc 3.4.6 (GCC) 20060404 (Red Hat 3.4.6-10)
configuration: --enable-version3 --enable-gpl --enable-libmp3lame --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libvo-aacenc
libavutil 51. 73.101 / 51. 73.101
libavcodec 54. 59.100 / 54. 59.100
libavformat 54. 29.104 / 54. 29.104
libavdevice 54. 2.101 / 54. 2.101
libavfilter 3. 17.100 / 3. 17.100
libswscale 2. 1.101 / 2. 1.101
libswresample 0. 15.100 / 0. 15.100
libpostproc 52. 0.100 / 52. 0.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'movie.mp4':
Metadata:
major_brand : isom
minor_version : 512
compatible_brands: isomiso2avc1mp41
encoder : Lavf54.29.104
Duration: 00:00:09.20, start: 0.000000, bitrate: 597 kb/s
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 960x540 [SAR 1:1 DAR 16:9], 475 kb/s, 25 fps, 25 tbr, 25 tbn, 50 tbc
Metadata:
handler_name : VideoHandler
Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 44100 Hz, mono, s16, 128 kb/s
Metadata:
handler_name : SoundHandler
At least one output file must be specified



Regards,
Bobje.

JW Player

User  
0 rated :

p.s. the bunny does work so it has to be the mp4 file.

JW Player

User  
0 rated :

about the link:
http://flapstar.com/work/files/100_8ec88a254a6de54796ea5b2db158d649/index.php

is the same thing. sorry about that.

JW Player

User  
0 rated :

>I see the video just fine here, did you get it working?

The page/player code has not changed. The GTW folks resampled the file for me, and it works now, but there is a 32-second delay before it starts. Heck, it may have worked before, and I just wasn't patient enough. But downloading the file to WMP is faster!

A couple of other folks have said the file plays, and promptly, for them, so I'm at a loss for why mine is slow to load (in all browsers). Does it play promptly for you? (Great Basin is the file.) I'm running it on an i7, 2.8 GB CPU with 8 GB RAM and no competition, so it's not a horsepower problem.

So I'm still head-scratching, and still not able to create a file that will play.

Ethan Feldman

JW Player Support Agent  
0 rated :

@Bill – Do you have a link?

@Bobje – This link is forbidden – http://movies.flapstar.com/MP4/1/100_8ec88a254a6de54796ea5b2db158d649/index.php, and this link – http://flapstar.com/work/files/100_8ec88a254a6de54796ea5b2db158d649/index.php, isn’t eve using the JW Player at all! Please advise.

@Alex – If the entire video has to be downloaded first, that can be fixed with this tool – http://renaun.com/blog/2010/06/qtindexswapper-2/

JW Player

User  
0 rated :

@Ethan - The GTIndexSwapper is a really handy tool; thanks!
However, I solved my coding problems the way I should have in the first place -- by borrowing Adobe Premier Pro to save the conversion as H.264. Bingo, everything works great! Proving once again that you get what you pay for...

Thanks, though, for your patience and help; this is a GREAT FORUM!

JW Player

User  
0 rated :

Hi Ethan

I put one with JWplayer here:

Please view the source to understand i want it to play in facebook and on my website.
In IE the player in the url doesn't work, in firefox it doesn't.
Nothing works in facebook after pasting link.

JW Player

User  
0 rated :

flapstar.com/work/files/100_8ec88a254a6de54796ea5b2db158d649/indexe.php

Ethan Feldman

JW Player Support Agent  
0 rated :

@Alex – Glad you got it working, np!

@Bobje – You need to use V5 for Facebook embddding.

JW Player

User  
0 rated :

Hi,

I made a test page with your bunny.mp4 video file. It works in Chrome, but not working in IE9 and Mozilla18. The test page is http://dubturbo1.counselstime.com/
Can you help me please?

Ethan Feldman

JW Player Support Agent  
0 rated :

This link works fine in all of those browsers for me.

JW Player

User  
0 rated :

Got a "Buffering, but not playing" problem with some mp4 files, too.

http://lp.wildwestscifi.net/index.php?pid=1&lp=3&vid=35
This works just fine.

http://lp.wildwestscifi.net/index.php?pid=1&lp=3&vid=54
This doesn't.

http://lp.wildwestscifi.net/index.php?pid=1&lp=3&vid=55
This doesn't work, either.

Both are encoded with libx264, two audio streams (AAC).

Codec Information for the first link:
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'ep_08_berzerk.mp4':
Metadata:
major_brand : isom
minor_version : 512
compatible_brands: isomiso2avc1mp41
encoder : Lavf54.32.100
Duration: 00:35:03.18, start: 0.021333, bitrate: 2334 kb/s
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x576 [SAR 1:1 DAR 5:4], 1995 kb/s, 30 fps, 30 tbr, 15360 tbn, 60 tbc
Metadata:
handler_name : VideoHandler
Stream #0:1(eng): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 165 kb/s
Metadata:
handler_name : SoundHandler
Stream #0:2(ger): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 165 kb/s
Metadata:
handler_name : SoundHandler

Codec Information for the second link:
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'ep_09_down_boy.mp4':
Metadata:
major_brand : isom
minor_version : 512
compatible_brands: isomiso2avc1mp41
encoder : Lavf54.29.104
Duration: 00:30:51.58, start: 0.000000, bitrate: 2379 kb/s
Chapter #0.0: start 0.054667, end 1851.584000
Metadata:
title :
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x576 [SAR 1:1 DAR 5:4], 1998 kb/s, 30 fps, 29.92 tbr, 1200k tbn, 60 tbc
Metadata:
handler_name : VideoHandler
Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 195 kb/s
Metadata:
handler_name : SoundHandler
Stream #0:2(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 175 kb/s
Metadata:
handler_name : SoundHandler

Tested in Opera, Firefox 18 (Linux and Windows) as well as IE on Windows.
Tried switching the metadata with qt-faststart (CLI tool like QTIndexSwaper: https://github.com/danielgtaylor/qtfaststart ). No dice.

Only difference is I muxed the first video with MeGui and the second and third with ffmpeg.

I'm stumped. Any help would be welcome.

Ethan Feldman

JW Player Support Agent  
0 rated :

I would try to run this tool on your 2nd and 3rd files to see if it helps – http://renaun.com/blog/2010/06/qtindexswapper-2/

JW Player

User  
0 rated :

I tried. AtomicParsley tells me that the moov atoms are in the right place, too. Still no luck.

I finally remuxed the original files with MeGui, and it started working.

Ethan Feldman

JW Player Support Agent  
0 rated :

Glad you got it working.

JW Player

User  
0 rated :

Hi, I use your HTML5 player with my mp4. In Android, iPhone, iPad, IE9 and Chrome (last version) it worked. But!

2 days ago Chrome shows error: "Error loading media file could not be played", and all files does`n works in it. Why???

By the way, your site does not work well with the Bunny video in Chrome, wrote tighter error...

JW Player

User  
0 rated :

For example here is the video - http://itelepat.ru/index.php?newsid=3801

Ethan Feldman

JW Player Support Agent  
0 rated :

Our site, as well as yours, works fine in Chrome.

JW Player

User  
0 rated :

Thanks! I think it is necessary to reinstall Chrome...

Ethan Feldman

JW Player Support Agent  
0 rated :

Np

JW Player

User  
0 rated :

HiEthan this is my URL,

http://thunderfitness.net/

Here all browsers working fine, except Firefox. In firefox the main problem is Once completely buffer the whole video, then only it is playing.

My video URL is - http://thunderfitness.net/images/free_training.mp4

I tried your demo video. Its working fine and perfectly..

Kindly give me a solution ASAP.. Thanks for support..

JW Player

User  
0 rated :

I found the issue.. My mp4 Video have some problem. Now solved..

Ethan Feldman

JW Player Support Agent  
0 rated :

Great :) Glad you got it !

JW Player

User  
0 rated :

There's a serius bug on Hardware Acceleartion Decode on Chrome, that now is enabled by default.

It fails do decode H264 files. It throws MediaError 3: DECODE.
When Hardware Acceleration is disabled, it works flawlessly.

My suggestion to your product is to try and play the video again using Flash if video fails with that error on HTML5 video element, instead of showing an error message to users.


Ethan Feldman

JW Player Support Agent  
0 rated :

Thanks, so it looks like a Chrome bug.

JW Player

User  
0 rated :

Hi,

read through all your advice but cant find my error.
Id appreciate if youd take a look Ethan:

- Wordpress Installation
- JW Player: Installed (JW Player 5.9.2118 (Licensed version))
JW Embedder: Installed
- Sample URL: http://www.elink-distribution.com/lifesize-icon-launch-commercial
I used this code to embed:

[jwplayer config=autostart file=http://www.elink-distribution.com/wp-content/uploads/1.mp4]

[jwplayer config=standard file=http://www.elink-distribution.com/wp-content/uploads/2.mp4]

[jwplayer config=standard file=http://www.elink-distribution.com/wp-content/uploads/3.mp4]

Thanks,

Curt

Ethan Feldman

JW Player Support Agent  
0 rated :

You are using something called smart quotes.

Change:

[jwplayer config=standard file=http://www.elink-distribution.com/wp-content/uploads/3.mp4]

To:

[jwplayer config=“standard” file=“http://www.elink-distribution.com/wp-content/uploads/3.mp4”]

For example, should be fixed now.

JW Player

User  
0 rated :

Good day, sir - My website is http://vernonchurch.org/index.php?option=com_content&view=article&id=67:wednesday-january-23-2013&catid=30&Itemid=176.

I'm trying to encode videos for desktop and mobile browsers. This video works on my Android tablet, but not desktop Chrome. I encoded it using a mobile standard profile on AVS. What do I need to do better?

Ethan Feldman

JW Player Support Agent  
0 rated :

I don’t see any video here, but not audio. How did you encode this file? What program?

JW Player

User  
0 rated :

Ethan, I used AVS Video Converter. I am trying Handbrake now with the iPhone/iPod Touch profile. I'll upload that quickly. What browser are you trying to see the video?

Ethan Feldman

JW Player Support Agent  
0 rated :

I was using Firefox. Yes, my next suggestion would have been to use HandBrake.

JW Player

User  
0 rated :

Ethan, Which profile did you use for the bunny test video?

JW Player

User  
0 rated :

Handbrake wants to change the extension to m4v - is that alright?

Ethan Feldman

JW Player Support Agent  
0 rated :

m4v and mp4 should work fine. I didn’t encode the bunny video.

JW Player

User  
0 rated :

Thanks!

This question has received the maximum number of answers.