Frequently Asked

What is JW Player?

JW Player is a company providing online video player and platform technology, and is most known for its player of the same name — the world's most popular embeddable media player for publishers. JW Player is s...

Browser & Device Reference

This article lists which browsers and devices are officially supported by JW Player, including any existing limitations and differences between desktop and mobile. Table Of Contents Desktop Browsers...

How Do I Publish My First Video?

In This Article Sign Up Prepare Your Content Customize Your Player Embed Track Performance Welcome! We're excited to help you get started — JW Player makes it easy to publish a video tha...

Basic Video Embedding Options

A big part of JW Player's power lies in its flexibility. Depending on your needs, there are several different ways to put JW Player on a webpage. The process of pairing a JW Player with a piece of content usin...

JW Player Release Notes

This page provides a high-level overview of all recent JW Player product releases. If you are a developer looking for more detailed technical release notes, please see the following developer pages: Produ...

Common error messages

This common errors guide provides a reference for common problems associated with embedding and configuring a JW Player setup. Below you will find a list of these common issues, and our proposed solution. ...

Migrating from JW6 to JW7

Table Of Contents General Changes Removed Features License Key Changes API Changes Skinning Changes New Provider Model The JW Player you know and love has taken a giant leap forward! ...

Using Player Release Channels

Overview JW Player supports a number of different release channels. We use these channels to roll out updates to cloud-hosted players for integration testing, starting with Beta channel builds every two we...

Crossdomain File Loading

This guide describes the cross-domain file loading (security) restrictions associated with the Adobe Flash plugin and JavaScript in HTML5 browsers/devices. For testing, we suggest using a site like test-cors.o...

Android & iOS Mobile SDKs FAQ

Table Of Contents Media Formats Purchasing & Pricing Downloading the SDKs Support Customization Developer Guides Demo Apps Helpful Links What media formats work with the JW Pl...