Branding & UX

JWPlayer 8 issue

Hi Team, We have purchased licence from you and we were using JWPlayer 7 version and it is working fine. Recently have upgrade to JWPlayer 8 version and our below setup player is playing and events are not w...

self-hosting JW8

Can someone share some script snippets that will allow me to access the player and set of files stored in a sub-directory "/music"? I get an initial parsing error when using sample code from JWPL...

Self Hosted And Mobiles

Hello all I`ve problem in IOS/Android mobiles with jw player the player works well when i open the jw website and start demos but whan i try with my self hosted player it shows nothing (the browser loading) ...

CC not working on VR/360 video in Chrome

Hello, We are trying to use closed captioning (.vtt files) on 360 videos. While this works fine in Firefox, the captions don’t show up on Google Chrome (62) and Safari (11). Additional information: - The...

Download video

Is it possible to download a video that I've stored? Can't seem to find it on the menu.

Chapter markers not set precisely

Hi, when setting chapter markers in the timeline the markers are not set precisely. See: https://support.jwplayer.com/customer/portal/articles/1407454 When the player is not in fullscreen mode the mar...

Thumbnail preview wrong timing

Example vtt file WEBVTT 00:00:00 --> 00:00:05 https://storage.googleapis.com/staging.fiery-catwalk-185319.appspot.com/sprites/naruto-2002-002.jpg#xywh=0,0,240,135 00:00:05 --> 00:00:10 https:/...