Support Plans
JWP offers several Support Plans, each with their own benefits.
| Urgent |
| High |
| Normal |
| Low |
| Standard | |
|---|---|
|
✓ Best-in-class support
✓ Great response times |
|
| First response | Next response |
| 24 hours* | 24 hours* |
| 48 hours* | 48 hours* |
| 48 hours* | 48 hours* |
| 48 hours* | 48 hours* |
| Premium | |
|---|---|
|
✓ Best-in-class support
✓ Faster response times than 'Standard' ✓ 24/7 support for urgent issues |
|
| First response | Next response |
| 2 hours | 2 hours |
| 4 hours* | 8 hours* |
| 24 hours* | 24 hours* |
| 24 hours* | 24 hours* |
| Plus and VIP | |
|---|---|
|
✓ Best-in-class support
✓ Our fastest response times ✓ 24/7 support for urgent issues ✓ Phone support for urgent issues ✓ Live Event Monitoring eligibility |
|
| First response | Next response |
| 5 minutes | 15 minutes |
| 1 hour* | 2 hours* |
| 4 hours* | 8 hours* |
| 4 hours* | 16 hours* |
* business hours
Support Bolt-Ons
Level up your JWP Support with our Support Bolt-Ons!
| Live Event Monitoring | |
|---|---|
|
Make sure your live streams remain issue-free!
JWP’s 24/7 live event monitoring team detects issues with your stream and proactively looks into fixing them. * available only with the Plus and VIP Support Plans |
| Viewer Authentication & Payment Support | |
|---|---|
|
Your viewers need support too!
JWP’s 24/7 viewer payment & access support team handles payment & access issues your viewers might be facing, so you don’t have to. |
Want to upgrade your Support Plan?
Interested in a Bolt-On?
Contact your JWP account manager!